Applicability of the Return and Refund Policy
Products eligible for returns will only be accepted if they are in their original packaging with all tags completely intact. (They are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging)
This return policy is applicable for customers purchasing the products from sellers listed on www.mdfchub.com or the MDFC Hub mobile application (together referred to as “MDFC Hub Platform”).
Terms and conditions for accepting returns
1. The product must be returned with the original packaging, sealed, and unopened.
2. If the product has been used, the product's original box was opened, or the original seal was removed, we will decline the refund and return the product to you.
3. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
Return window
Unless otherwise specified, MDFC Hub offers a return window of Three (3) days from the date of receipt of the shipment by you, in case of returnable products.
Process upon receiving the return request
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card or your MDFC Hub wallet if you paid in cash. Your refund is subject to the condition of the returned product.
General conditions applicable to all returns
MDFC Hub shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempt of delivery is unsuccessful, the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again. You can reach out to MDFC Hub Customer Service for any questions.
When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
How does Noon handle refunds after Returning the item?
After MDFC Hub collects the item from you, it undergoes a thorough inspection. Once it passes QC, the refund is initiated to the original payment source as follows:
The refund source table is given below:
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Payment Method
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Refund Source
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Credit / Debit Card
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Credit/Debit Card
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Cash on Delivery
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MDFC Wallet / Bank Account
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MDFC Hub Credits / Gift Cards
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MDFC Hub Wallet
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What happens when a payment is made using a credit or debit card?
Refunds will first appear in your Noon credits for 24 hours. If not utilized, an automatic transfer to your source account will occur within 14 days, depending on your bank.
What if I paid with cash?
Cash payments will be credited to your MDFC Hub Credits. If the amount exceeds AED 50, it can be transferred to your bank account.
I used a Buy Now Pay Later option like Tabby or Tamara. When can I expect the refund?
For Buy Now Pay Later (BNPL) payments, the refund will be reflected in your customer account within 14-21 days depending on your BNPL partner.
How can I stay updated on my refund status?
To check the status of your refund, please visit My Account for the latest update
Why have I only received a part of the refund amount?
Refunds are processed item wise, and you may see a part of the amount refunded while the remaining refund amount is still being processed. Also, the shipping fee and COD fee are non-refundable once the item is delivered to you.
Note: Once the refund is issued, we are unable to change the refund method.
If your refund status is not showing as “Approved/Declined” in My Account, and the processing time for your payment method has passed, you can contact us for further assistance.
If your refund status shows as “Approved” in My Account, and the standard time frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.
